Tuesday, July 29, 2008
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Dear Hewlett Packard,
You just pissed off a customer today. Having a laptop in a non working condition is already bad for the customer, and you have to further add on to the misery with your lousy customer service. Your call centre I supposed is situated in India. Nevermind the accent because I live in a multuicultural country and got used to it. But please do something about the CSO's service and the super long lag time for the long distance call. She was polite even though she had to repeat herself as I couldn't catch what she was saying. But she kept silence half the time after I have replied, and kept asking me to restart the laptop and press f10 to go into bios. I've already told her the screen is not loading and that it doens't go into bios after pressing f10. Either she could not hear what I said because of the lag time in the call or she simply want to piss me off. Either way, the call got cut off because my handphone used up its juice. So please go and improve your call centre or maybe move them nearer to Singapore, like Vietnam or Thailand. They do provide cheap labour as well.
Yours Sincerely,
HP customer
| calling the booth @ 12:25 PM|
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